Traceroute
From CyberWurx Customer Wiki
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| Revision as of 23:53, 25 October 2007 (edit) Cwadmin (Talk | contribs) m (Protected "Traceroute" [edit=sysop:move=sysop]) ← Previous diff |
Current revision (17:26, 14 September 2009) (edit) (undo) Cwadmin (Talk | contribs) |
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| Now type the following: | Now type the following: | ||
| - | tracert mydomainhere | + | tracert mydomainhere >trace.txt |
| - | *Please change mydomainhere to what domain is having an issue. | + | *Please change mydomainhere to domain or IP you wish to trace to. |
| - | Copy and paste the text into the ticket. | + | Now, open trace.txt in Notepad (or another text editor) and copy/paste the text into the ticket. It is vastly preferable to copy and paste the text into the ticket body, rather than sending it as an attachment. |
| - | *Please note: Most attachments sent to us can not be viewed. | + | |
| == Linux/Mac == | == Linux/Mac == | ||
| Line 17: | Line 16: | ||
| Copy and paste the text into the ticket. | Copy and paste the text into the ticket. | ||
| - | *Please note: Most attachments sent to us can not be viewed. | + | |
| + | [[Category: Colocation]] | ||
| + | [[Category: Managed Virtual]] | ||
| + | [[Category: Managed Dedicated]] | ||
| + | [[Category: Unmanaged Dedicated]] | ||
| + | [[Category: Control Panel]] | ||
Current revision
How to Submit a Traceroute
Windows
Please open your command prompt by going to:
Start -> run -> type out: cmd :hit enter:
Now type the following:
tracert mydomainhere >trace.txt
- Please change mydomainhere to domain or IP you wish to trace to.
Now, open trace.txt in Notepad (or another text editor) and copy/paste the text into the ticket. It is vastly preferable to copy and paste the text into the ticket body, rather than sending it as an attachment.
Linux/Mac
Open your command terminal and type the following command:
traceroute mydomainhere
- Please change mydomainhere to what domain is having an issue.
Copy and paste the text into the ticket.
